ServiceNow CIS-CSM Actual Test - CIS-CSM New Test Bootcamp

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2025 ServiceNow High-quality CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Actual Test

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ServiceNow CIS-CSM certification validates the implementation specialist’s ability to configure and implement ServiceNow CSM features to meet customer requirements. It demonstrates the specialist’s deep knowledge of ServiceNow CSM and its best practices, as well as their understanding of how to optimize CSM processes to achieve better customer satisfaction. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also highlights the specialist’s commitment to continuous professional development, as the certification needs to be regularly renewed to ensure the specialist remains up-to-date with the latest ServiceNow CSM updates and features.

ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam is designed for professionals who are looking to validate their skills and knowledge in implementing ServiceNow Customer Service Management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is intended for individuals who possess a deep understanding of customer service processes and are proficient in configuring and customizing the ServiceNow platform to meet the needs of their clients. The CIS-CSM Exam is a rigorous test of a candidate's abilities and requires a thorough understanding of ServiceNow functionality, including Incident Management, Knowledge Management, Service Level Management, and Service Catalog Management.

The ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is a great way to demonstrate your expertise in ServiceNow's CSM application and showcase your abilities to implement and manage customer service processes. It is also a valuable asset for organizations that are looking to implement ServiceNow CSM in their operations and want to ensure that their team members have the necessary skills and knowledge to do so.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
What is a household entity?

A. Group of consumers that usually share a common address and use services as a group
B. Group of users that usually share a common address and use services as a group
C. Group of customers that usually share a common address and use services as a group
D. Group of people that usually share a common address and use services as a group

Answer: A

NEW QUESTION # 11
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

A. Resolved to Close State
B. Auto Close Resolved Cases Most Voted
C. Close Cases in Resolved state
D. Move Resolved Cases to Closed

Answer: B

NEW QUESTION # 12
Which of the following are channels? (Choose two.)

A. Web
B. Article
C. Chat
D. Contacts

Answer: A,C

NEW QUESTION # 13
What are the different resource matching methods on the Matching Rule form?
Choose 3 answers

A. Simple
B. History
C. Scripted
D. Selection Criteria
E. Skill

Answer: A,C,D

NEW QUESTION # 14
How many outbound email accounts are supported in Customer Service Management?

A. One per business service
B. One
C. Unlimited
D. Two

Answer: B

Explanation:
Reference:
id=community_question&sys_id=8c8a948f1bc3cc50ada243f6fe4bcba4

NEW QUESTION # 15
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